Privacy Policy
We are committed to preserving the privacy of your personal health information. In fact, we are required by law to protect the privacy of your medical information and to provide you with the following notice:
How medical information about you may be used and disclosed and how you can access this information.
We use health information about you for treatment, to obtain payment for treatment, for administrative purposes and to evaluate the quality of care that you receive. We may be required or permitted by certain laws to use and disclose your medical information for other purposes without your consent or authorization. As our patient, you have important rights relating to inspecting and copying your medical information that we maintain, amending or correcting that information, obtaining an accounting of our disclosures of your medical information, requesting that we communicate with you confidentially, requesting that we restrict certain uses and disclosures of your health information, and complaining if you think your rights have been violated.
We have available a detailed Notice of Privacy Practices which fully explains your rights and our obligations under the law. We may revise our Notice from time to time. You have a right to receive a copy of our most current Notice in effect. If you have not yet reserved a copy of our current Notice, please ask the front desk and we will provide you with a copy.
If you have any questions, concerns or complaints about the Notice or your medical information, please contact Karri Baumann at our office (913) 344- 5012.
Return, Warranty & Complaint Policy
RETURN POLICY
If item was substandard, unsuitable or inappropriate at the time of delivery it can be returned unconditionally.
Purchased or rented equipment that no longer meets the needs of the client may be returned to he company within thirty (30) days from start of service, provided the equipment:
Has been cared for appropriately and used for the purpose it was prescribed and only for the client for whom it was prescribed.
Has not been modified or repaired by someone other than an authorized representative. Is not a product intimate in nature.
WARRANTY POLICY
All equipment purchased, rented or leased as “new” from the company will be in good working order according to manufacturers specifications. All new equipment is warranted by the facility for a period of thirty (30) days from the date of purchase of home delivery.
The company will assist the client, as necessary and appropriate, to facilitate the reimbursement or equipment replacement pursuant to all equipment manufacturers’ warranties. The company will provide, or arrange for, loaner equipment equivalent to the original equipment during any repair period except for orthotics and prosthetics.
COMPLAINT POLICY
All customers have the right to lodge complaints without fear of discrimination or reprisal and to know the disposition of complaints. The organization has the responsibility to respond to those complaints promptly and to resolve complaints whenever possible to the satisfaction of the individual.
All complaints shall be investigated within five (5) days and within fourteen (14) days provide written resolution of the investigation to the beneficiary.
Should you wish to lodge a complaint or to praise us about our products or services, see any staff member or call our Compliance Officer, Karri Baumann.
For complaints, please call us at (816) 756-7229
If your complaint is not resolved by calling us, you may call one of the following numbers:
1-800-332-0353 -KS State Hotline 877-776-2200 -Our Accrediting Organization BOC 1-800-MEDICARE (800-633-4227)- Medicare
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